Introduction

Dektron Renewed, a brand of Dektron Telecom Pvt Ltd, is committed to protecting the privacy and security of personal information collected through www.dektronrenewed.com. This policy explains how we collect, use, store and protect information provided when you submit an enquiry, request a quotation, contact our team or use our website.

Our approach prioritises transparency, responsible data handling and compliance with applicable data-protection requirements.

Scope and Purpose

This policy applies to personal information collected through the Dektron Renewed website, enquiry forms, phone, WhatsApp and other customer communication channels.

This may include:

  • Name
  • Phone number
  • Email address
  • City / PIN code
  • Product interested in
  • Enquiry and communication details

Such information is used only for legitimate business purposes including responding to enquiries, providing quotations, order support and customer service.

Data Security Measures

To maintain data privacy and prevent unauthorised access or misuse, Dektron Renewed employs the following measures:

3.1 Information Security Standards

Dektron Renewed follows the principles of an Information Security Management System (ISMS) aligned with ISO 27001, including risk assessments, regular audits, and employee training to uphold strict data-privacy standards.

3.2 Data Erasure Methods

We use certified, NIST-compliant data-erasure software to perform secure, software-based data sanitisation. This ensures data is permanently erased and cannot be recovered. A Certificate of Data Erasure is provided for every device to validate the process, supporting internal and external audit and compliance requirements for corporates, ITADs, and government organisations.

3.3 Data Degaussing

Where required, Dektron Renewed uses degaussing equipment to demagnetise storage media such as hard drives, rendering all data irretrievable and ensuring complete destruction of sensitive information.

3.4 Physical Data Destruction

For hardware that requires physical disposal, we use secure shredding processes. Devices are destroyed into unrecognisable fragments, guaranteeing that data cannot be reconstructed.

3.5 Physical Security

  • Data processing and storage facilities are protected with restricted access, CCTV monitoring, and tamper-evident storage.
  • Every asset is tracked using a secure chain-of-custody protocol, from collection through to final destruction.

Data Retention and Disclosure

All personal data collected is retained only for as long as necessary to fulfil its purpose or to comply with legal obligations. Data is disclosed to third parties only:

  • With the prior consent of the information provider.
  • Under contractual agreements that ensure equivalent data-protection measures.
  • When required by applicable laws or regulations.

Incident Response and Compliance

Dektron Renewed maintains a robust Incident Response Plan (IRP) to address potential data breaches or unauthorised access. Our compliance framework ensures:

  • Regular internal and external audits to identify vulnerabilities and implement corrective action.
  • Transparent communication with stakeholders in the event of an incident.

Customer Assurance

Dektron Renewed provides detailed documentation and certification for every ITAD project, including:

  • Certificate of Data Erasure — verifying the permanent erasure of data.
  • Certificate of Destruction — for degaussed or physically destroyed assets.
  • Chain-of-Custody Reports — ensuring transparency and accountability throughout the process.

Publishing and Updates

This Data Privacy Policy is published on our website to ensure transparency. Dektron Renewed reserves the right to update this policy periodically to reflect changes in legal or regulatory requirements, or advancements in technology.

Contact Us

For any questions about this policy or how your data is handled, contact us at support@dektronrenewed.com or Call: +91-9218102762.