At Dektron Renewed, we prioritise customer satisfaction. If you are not entirely satisfied with your purchase, our Return & Refund Policy ensures a smooth and straightforward process for you.

Eligibility for Returns

To return any product:

  • All returns must be in the original packaging with all accessories, cords, adaptors, and documentation.
  • Items must be undamaged and in good working condition, with no alterations to hardware or software.
  • You have 10 calendar days from the date of receipt to request an exchange, replacement, or eligible return.
  • Reverse pick-up for the product will be arranged.
  • This policy applies to refurbished products sold by Dektron Renewed.
  • Eligible product categories may include Laptops / Desktops / Servers / Workstations / Accessories, where listed and sold by Dektron Renewed.
  • Return shipping cost will be borne by us.

Steps for Returning a Product

The return process is simple:

Step 1: Contact us at +91-9218102762 or email support@dektronrenewed.com to submit a return request.
Step 2: State your reason and share the necessary details of the product(s).

Packing Instructions for Fragile Items

  • Use the original packaging provided with the product whenever possible.
  • Securely wrap the item with bubble wrap or protective material to cushion it.
  • Place the wrapped item in a sturdy box with packing peanuts or foam to minimise movement during transit.
  • Clearly label the package as FRAGILE to ensure careful handling.

Return Address

Dektron Renewed return facility: C-63, DDA COMPLEX, OKHLA INDUSTRIAL AREA, PHASE-1, NEW DELHI-110020

Inspection and Approval

Once we receive your returned item, it will be inspected to ensure it meets the return eligibility criteria. Our team may take up to 3–4 business days to process the return and confirm whether the product is eligible for a refund or replacement.

If approved, the refund will be processed within 7–10 business days to the applicable/original payment method.

Cancellation of Order: Before Shipment & Refund

  • You may cancel your order only if the product has not yet been shipped. Once dispatched, we cannot entertain cancellation requests.
  • For cancellation assistance, contact us at +91-9218102762 or email support@dektronrenewed.com with your Order ID or order details.
  • Since Dektron Renewed operates on an enquiry and assisted-sales model, cancellation requests are handled directly by our customer care team through call or email.
  • Once your cancellation request is successfully confirmed by our team, your order will be considered cancelled.
  • If the order was prepaid, the eligible amount will be refunded as per this Return & Refund Policy.

  • In rare circumstances, we may initiate an order cancellation. These situations may include:
    >>Product out of stock with Dektron Renewed
    >>Restrictions on product quantity as per the Terms & Conditions of any offer/discount
    >>Incorrect pricing or product description
    >>Suspicion of payment fraud
    >>Incorrect or incomplete buyer's address
    >>Any other unforeseeable circumstances

  • You acknowledge that failure to complete the order within the stipulated time frame will not automatically result in cancellation if the delay is due to circumstances beyond our control.
  • Cancellation requests cannot be entertained once your order is prepared for shipment. Once the product is opened or the service is deemed delivered, cancellation will not be permitted. However, you may still be eligible to claim warranty benefits in accordance with our Warranty Policy.
  • All refunds are subject to internal verification. In the case of any product return, we reserve the right to issue a full or partial refund based on the product's condition.