Warranty You Can Rely On

At Dektron Renewed, every eligible renewed device is supplied with a clearly defined warranty to give you confidence in your purchase.

Dektron Renewed is a brand of Dektron Telecom Pvt Ltd. The exact warranty period applicable to each product will be clearly mentioned on the product page, quotation and/or GST invoice provided at the time of order.

Because Dektron Renewed operates on an enquiry and assisted-sales model, orders are confirmed by our sales team over call or WhatsApp before payment and dispatch.

1. Warranty Duration

Warranty duration may vary depending on the individual product.

The applicable warranty period will be confirmed before purchase and mentioned in the relevant product details, quotation or invoice.

Important: General statements such as “Up to 1-Year Warranty” should not be treated as the warranty applicable to every product. The exact warranty stated against your purchased device will apply.

2. What Is Covered

Subject to the specific warranty applicable to your device, the warranty generally covers hardware faults or functional failures arising during normal intended use.

Eligible warranty issues may include faults relating to covered internal hardware components where the failure is not caused by physical damage, misuse, liquid damage, unauthorised repair or other excluded conditions.

Final warranty eligibility will be determined after the device is inspected and the fault is verified.

3. What Is Not Covered

Warranty does not cover problems caused by:

  • Physical, accidental or impact damage
  • Liquid or moisture damage
  • Burn, electrical surge or external power-related damage
  • Improper handling or misuse
  • Damage caused by unauthorised repair, modification or opening of the device
  • Damage caused by incompatible accessories or third-party hardware
  • Software issues, viruses, malware or third-party applications
  • Cosmetic wear that was already disclosed at the time of purchase
  • Scratches, dents or cosmetic imperfections consistent with the declared product condition
  • Loss of data, files, applications or user-created content
  • Damage occurring after the device has been altered from its supplied configuration

Any known cosmetic or functional defect disclosed on the product page or quotation before purchase will not be treated as a new warranty defect.

4. Warranty Claim

To request warranty support, contact the Dektron Renewed team with your:

  • Order / Invoice Number
  • Product Name
  • Serial Number / Service Tag
  • Description of the Issue
  • Photos or Video of the Issue, where required

Call Us: +91 92181 02762

Support Hours: Monday to Saturday, 10:00 AM to 7:00 PM

Our team aims to respond to enquiries within 30 minutes during business hours.

Once the issue has been reviewed, our support team will guide you through the applicable service or inspection process.

5. Data Backup Responsibility

Customers are responsible for backing up their important data before submitting any laptop, desktop, workstation or storage device for diagnosis or warranty service.

Dektron Renewed and Dektron Telecom Pvt Ltd cannot guarantee the preservation of personal files, installed applications or other customer data during diagnosis, repair, operating-system restoration or component replacement.

For data safety, please remove or securely back up confidential information before handing over the device.

6. Warranty and Returns Are Different

Warranty claims and return/refund requests are governed by separate policies.

A warranty covers eligible faults occurring during the applicable warranty period.

Returns, cancellations and refunds are handled according to the Return & Refund Policy applicable to the order.

7. Proof of Purchase

A valid Dektron Telecom Pvt Ltd GST invoice or other accepted proof of purchase may be required for warranty support.

GST Invoice on Every Order

All eligible orders are invoiced in the name of:

Dektron Telecom Pvt Ltd

The device serial number or service tag may also be verified while processing the claim.

8. Service Provider

Warranty support for Dektron Renewed products is coordinated through Dektron Renewed, a brand of Dektron Telecom Pvt Ltd, according to the warranty terms applicable to each individual product.

Need Warranty Support?

Our team can help you verify your product warranty and guide you through the claim process.

Call: +91 92181 02762
Email: sales@dektronrenewed.com
Support Hours: Monday to Saturday, 10:00 AM to 7:00 PM

Dektron Renewed
A brand of Dektron Telecom Pvt Ltd